← All workOctober 2017 — June 2019 · 1 year 9 months · Wollongong, NSW

Me3D

Customer Success Manager
Industry
EdTech / 3D Printing Hardware
Focus
B2B Marketing & Customer Success
Channels
Email, Events, Trade Shows
E-Commerce
Shopify
CRM
EDM & CRM Systems
Audience
Schools & Educators
Overview

Me3D was where Alex’s marketing career began in earnest — a role that blended customer success with hands-on B2B marketing, spanning email campaigns, trade show execution, school outreach, Shopify management, and web analytics. The foundation every senior marketer needs.

The Role

Where the foundations were built.

Me3D was an Australian 3D printer manufacturer focused primarily on the education sector — selling hardware and software solutions to schools across the country. As Customer Success Manager, Alex sat at the intersection of marketing and customer engagement, responsible for ensuring customers understood, adopted, and advocated for the product.

The role required organising workshops and training events for educators, managing EDM campaigns, maintaining the Shopify store, contributing to web content and analytics, and representing the brand at trade shows. It was a formative, high-breadth role that built the commercial instincts and channel fluency that would underpin everything that followed.

1.9
Years blending customer success with B2B marketing
B2B
Education sector focus — schools, teachers, and institutions
360°
Commercial exposure across events, digital, and e-commerce
Key Achievements

Commercial breadth from day one.

01
Customer workshops and school outreach. Organised and delivered customer workshops, events, and school outreach programmes for product education — developing the communication skills, stakeholder management ability, and customer empathy that underpin great marketing leadership.
02
EDM and marketing materials. Managed email marketing campaigns and produced marketing collateral for both digital and physical channels — including trade show materials, product documentation, and promotional assets. Built early fluency in campaign management and audience communication.
03
Trade show marketing and execution. Planned and executed the brand’s presence at trade shows and industry events — managing logistics, booth presentation, lead capture, and follow-up. A high-pressure, high-visibility commercial environment that built confidence in representing a brand at scale.
04
Shopify store management. Maintained the Me3D Shopify site, managing product listings, content updates, and the overall e-commerce experience — building early hands-on familiarity with the platform that would prove valuable in later roles.
05
Web content and analytics. Assisted with web content updates and monitored site analytics to inform content and UX decisions — developing an early data-informed approach to marketing that became a defining characteristic of Alex’s career.
Skills applied
Email Marketing
CRM Management
Shopify
Trade Shows
Event Management
Customer Workshops
B2B Communications
Copywriting
Web Analytics
Content Management
School Outreach
Marketing Collateral
Leadership Signal

What this role demonstrates.

Me3D is the origin story. Every senior marketer has a role that built their commercial instincts, customer empathy, and channel breadth — and this was Alex’s. The combination of customer success and marketing responsibilities meant Alex learned to think about the full customer journey, not just acquisition — a perspective that distinguishes great marketing leaders from good campaign managers.

The Shopify, EDM, events, and analytics exposure across a single role in under two years speaks to the kind of adaptability and curiosity that compounds over a career.